What do we mean by Managed Services?
Managed services refer to a model whereupon businesses are outsourcing all or part of their IT services, usually to take advantage of high-end technology and high-quality service.
Traditionally, IT support has been based on a firefighting basis where customers would call on support when issues arise. The IT support company would then become involved, fix the issue, and charge accordingly.
The problem with this is the IT company has an interest in things going wrong, there is never any pro-active support, end-users waste endless time trying to fix the issues themselves. The two business entities are never truly aligned.
Why Managed Services?
A Managed Service model is generally costed on a monthly cost per user.
With a managed service delivered by a Managed Service Provider (MSP) to customer businesses- they have a common goal: Reliable IT services.
With a set monthly fee, the IT provider can concentrate on delivering the very best service in a proactive manner whereas the end-users can concentrate on their core business without delays, disputes, or cost implications and justifications.
The Managed Service Provider (MSP) can monitor and look after all aspects of your network. With 24/7 monitoring, managed upgrades, security, disaster recovery, back up to name a few, they can really deliver an end to end fully managed service
A managed service also gives you flexibility. With the growth of hosted environments and hosted desktop solutions, the service provider can deliver new users within hours at a simple monthly cost. No setup fees, software installs, licensing issues- they are just up and running.
For more information:
https://sentinel-data.com/cloud-services/cloud-desktop/
