Careers with Sentinel

Here at Sentinel we are proud of the high quality of service from our team. If you are interested in making a career by joining Sentinel, the positions we have available are listed below.

Please send your CV and a short introduction letter to the relevant contact detailed for each role.

Job title: 3rd Line Support Engineer

Location: Ringwood

Job Type: Full-time, permanent

Salary: from 36k D.O.E

Sentinel Data Solutions is a fast-growing, innovative provider of managed IT services. Primarily working with SMEs across Southern England, Sentinel provides a range of solutions including hosted desktop, hosted email, IT support, connectivity, infrastructure, and cyber security.

Sentinel is part of the CS Group. Headquartered in Ringwood, Hampshire, the CS Group has been providing print and managed IT services since its inception in 1991. In excess of 800 customers currently benefit from the portfolio of CS Group services.

Reporting to the Service Desk Manager the 3rd Line IT Support Engineer is responsible for providing solutions to complex issues raised by Sentinel’s rapidly growing community of business clients. Typically, these are issues that more junior members of the support team are unable to resolve as they require more in-depth technical expertise and problem-solving skills.

In addition, the successful candidate will be responsible for providing the very best in customer service and ensuring that all client SLAs are adhered to/exceeded.

Roles & Responsibilities:

The 3rd Line Support Engineer will be responsible for:

Providing expert technical support to resolve complex IT issues for clients contacting the Sentinel support desk.
Analysing, troubleshooting, and diagnosing escalated incidents to ensure that issues are resolved in a timely fashion and customer down-time is minimised.
Collaborating closely with 1st Line and 2nd Line support teams to stream-line issue escalation processes and enhance overall service delivery.
Designing, implementing, and maintaining advanced infrastructure solutions tailored to meet client’s specific needs.
Conducting in-depth root cause analysis to identify and address recurring issues allowing the implementation of preventative measures.
Contributing to the development of standard operating processes, knowledge bases and documentation to improve overall efficiency of Sentinel’s support functions.
Serving as a technical escalation point for 1st Line and 2nd Line support engineers, offering guidance and knowledge transfer.
Taking the lead on escalated incidents which require attendance on-site.
Installing, configuring, replacing servers, switches, routers, access points as required by the customer.
Undertaking all the necessary physical builds including, where appropriate all wiring and cabling.
Installing and configuring telephony systems and associated handsets.
Investigating and resolving internet and associated connectivity issues and liaising with third party service providers as appropriate.
In conjunction with the Service Delivery Manager taking responsibility for development, updating and communication of project documentation and delivering projects in a timely fashion within the agreed budget.

Required Knowledge and Experience:

Minimum 2 years’ experience of working as a Level 3 support engineer.
Demonstrable experience of working on customer site as a field engineer.
Minimum of 5 years’ overall experience working in a remote support function, supporting multiple clients across range of technologies and platforms.
Understanding and experience of working in a MSP environment would be a distinct advantage.
Understanding of project management principles and track record of delivering projects on-time and on-budget.
Excellent communication skills, both written and verbal.

Technical knowledge:

MS Office 365, SharePoint, Microsoft Teams, One Drive.
Active Directory and Azure AD
VPNs, Firewalls, Routers, managed switches, wireless LANs – ideally DRAYTEK
Unifi/Ubiquiti
Virtualisation – likely VMWare
In depth understanding of network protocols, routing, and subnets. Remote support of Windows 2016, 2019 and 2022.
Exchange 2010 and above.
Cloud based Telephony/ SIP Trunks configuration & support.
Dropbox/ Google Drive
Knowledge of Wireless PTP link connections
Scripting/ PowerShell, CMD
Google Sheets Scripting preferred.
Knowledge and support of Apple operating systems on both IOS and MACOS
Experience using remote access software.
Service management systems ideally Connectwise.
Cyber-security solutions such as Bitdefender or Webroot
Cabling and patch management

Benefits:

On-site parking
20 days holidays + Bank holidays
Holiday allowance rising with length of service
Company Pension scheme
Company wide Bonus Schemes
Staff chill space with dart board, sofa, TV, games & refrigerator
Staff social events

Contact hello@csgroup.co.uk with your CV and covering letter.

Job title: Business Development Manager - MSP

Location: Ringwood

Job Type: Full-time, permanent

Salary: £40,000 + Uncapped Commission (OTE circa £70,000).

Sentinel Data Solutions has been delivering outsourced IT services since 2008. Based in Ringwood, Hampshire Sentinel has become one of the fastest growing and most highly respected providers of Managed Service Provider in Southern England.

Focusing primarily on SMEs, Sentinel offers a range of managed IT and support services specifically tailored to the needs of today’s modern business. We have experienced rapid growth in the last 5 years and are proud to say that over 180 companies now rely on Sentinel to manage their day-to-day IT. Services typically cover comprehensive support for all servers, pcs and network devices, email solutions and Microsoft based applications, dedicated support desk, remote diagnostics, data and cyber security. Furthermore, Sentinel’s cloud solutions offer businesses the opportunity to totally re-imagine their IT infrastructure, futureproofing their investment for years to come.

The Role

In line with our ambitious plans for the future we are seeking an experienced, dynamic Business Development Manager to spearhead our continued growth. This is primarily a “hunter” role which will appeal to an individual who thrives on the cut and thrust of acquiring new customers. There will be no limit on earnings potential. We offer an attractive commission package on top of a salary of £40,000 per annum.

The Candidate

We are seeking candidates who have a demonstrable track record of achievement in new business sales for an established MSP or related business. You may have started life in Inside Sales but have subsequently accumulated 3-4 years of experience in field sales. You will have the energy and hunger required to over exceed against personal targets and objectives. Equally you will have acquired a level of technical competence which will allow you to be credible with IT-savvy buyers.

Key Responsibilities

Full sales cycle management from prospecting to deal closure.
Territory development and prospecting
Pipeline building and management
Solution design in collaboration with technical team
Proposal creation and presentation
Adherence to monthly performance/activity KPIs

Required Experience

Proven track record in B2B technology sales
Experience selling managed services or similar recurring revenue products
Strong network in the region
History of achieving £500K+ annual targets
Experience selling to C-level executives
Understanding of IT services and cloud solutions

Essential Skills

Consultative selling approach
Strong commercial acumen
Excellence in relationship building
Proposal writing and presentation
Pipeline management
Territory planning
CRM usage

Remuneration

Base salary of £40,000 per annum
Uncapped commission earnings potential
Car allowance
20 days holidays + Bank holidays.
Holiday allowance rising with length of service.
Company Pension scheme
Staff chill space with dart board, sofa, TV, games & refrigerator.
Staff social events.

Contact hello@csgroup.co.uk with your CV and covering letter.

Job title: 1st Line Support Engineer

Location: Ringwood

Job Type: Full-time, permanent

Salary: Up to £27,000 per annum (DOE)

Salary: 37 hours per week, Monday – Thursday 9:00 – 17:30, Friday 9:00 – 17:00 with 1 hour lunch break (unpaid).

Sentinel Data Solutions is a well-established IT solutions company that has built a reputation both for the excellence of its operational service and its customer care. An exciting opportunity has arisen for an IT Support Engineer to join our team of dedicated and friendly professionals who support a wide range of SME clients with a caring, efficient and customer-focussed IT service.

Reporting to the IT Service Delivery Manager, you will be able to install, repair and configure computer workstations, servers and local area networks, as well as test and operate them, monitor their performances, troubleshoot and diagnose any problems. You will be supporting users at all levels and capabilities, up to directorship, during your duties both on the helpdesk and when working onsite at our client’s sites.

The successful candidate will have excellent interpersonal and communication skills, coupled with excellent technical knowledge. A proactive hands-on approach to problem solving, plus the ability to prioritise and work well under pressure is essential. We support a wide variety of technologies in different industry sectors, making it crucial to be adaptable and willing to learn new skills.

Your duties will include:

1st line support for hardware and software enquiries
1st point of contact for incoming IT calls and assessing requirements of IT query
Identifying action of IT tickets, resolving where appropriate or researching resolution to assist if escalated
Providing primarily remote support from our helpdesk across various technologies to meet our customers’ expectations for quality and technical capability
Working with your colleagues in managing a fast-paced ticketing system and taking ownership where required to meet our customer satisfaction values
Travelling to client sites when required to carry out various duties
Troubleshooting incidents in order to accurately isolate the cause and providing working solutions
Installing and configuring local area data communication networks, following organisation standards
Installing, operating and maintaining network services, routers, firewalls, switches and other network devices following technical plans
Maintaining servers and network hardware, including software diagnosis on workstations, carrying out both hardware and software repairs as necessary
Building, repairing and maintaining an array of hardware including but not limited to PCs, laptops and printers
The successful candidate must be well spoken, friendly, good communication skills face to face and over the phone with both clients and internal and external Stakeholders

Candidate skills and quality requirements:

Software – Windows 10 and above, Windows Server 2016-2025, M365, Microsoft Entra, Unifi networking and bespoke customer software
Hardware – servers, desktops, laptops, mobile devices, switches, routers and firewalls
Excellent customer service skills
Excellent problem solving skills
Excellent interpersonal and communication skills, both written and verbal
Demonstrate professionalism and flexibility whilst working successfully under pressure
Able to prioritise, multitask and manage own workload as well as participating as part of a team
Full Clean driving licence with use of your own transport is essential
Successful candidate must have a clear DBS record and will be required to pass a security screening and vetting process
One year of IT support experience is desirable.

Benefits:

On-site parking
20 days holidays + Bank holidays
Holiday allowance rising with length of service
Company Pension scheme
Company wide Bonus Schemes
Career Path planning & Training Opportunities
Staff chill space with dart board, sofa, TV, games & refrigerator
Staff social events

Experience:

Technical Support Occupations: 1 year (required)

Licence/Certification:

Driver’s Licence (required)

Work remotely:

Contact hello@csgroup.co.uk with your CV and covering letter.

Why Choose Us

- 1We support our customers to continuously improve their IT.
- 2We supply market leading solutions to create efficiency and cost savings.
- 3We have extensive experience and supply a complete hardware and software solution for customers who’d like control of their complete environment.
- 4Industry leading customer retention levels.
- 5Independent & committed to rigorous quality assurance programme.
- 6Repair or replace policy guaranteeing customer satisfaction.
- 7Solution based approach to meet individual business needs.
- 8Embracers of technology to deliver a preventive and pro-active approach to service.
- 9Building trust throughout our clients over many years.
- 10Investing in our staff with regular team building, games room, summer BBQs and other perks.